KYC Policy – Gold365

At Gold365, we are committed to ensuring a safe, fair, and legally compliant betting environment. As a platform licensed under the Curacao eGaming authority, we are required to verify the identity of our users through a strict Know Your Customer (KYC) process.

This policy explains why KYC is necessary, what documents are required, and how we protect your personal information.

Why KYC is Required

The purpose of KYC is to:

  • Prevent fraudulent activities such as identity theft and money laundering
  • Ensure that users are 18 years or older, as per legal requirements
  • Protect both the platform and users by verifying real identities
  • Comply with international regulatory and anti-money laundering (AML) laws
  • Enable fast and secure withdrawals for verified users

Note: KYC must be completed before your first withdrawal.

What Documents You Need to Submit

Gold365 requires two types of documents to complete KYC:

 

1. Proof of Identity (Any One)

  • PAN Card
  • Aadhaar Card
  • Passport
  • Driver’s License

Name and date of birth must match your registered account.

 

2. Proof of Address (Any One)

  • Utility Bill (Electricity, Water, Gas – not older than 90 days)
  • Bank Statement (with visible address and name)
  • Rent Agreement (with your name and current address)

All documents must be clear, color scanned or photographed, and submitted via your Account Dashboard or through support.

KYC Processing Time

  • Standard processing time: 1–3 hours during working hours
  • In rare cases, it may take up to 24 hours if additional verification is required
  • You will receive an email/SMS once your KYC is approved or if any resubmission is needed

What Happens If You Don’t Complete KYC?

  • You will not be able to withdraw any funds
  • Your account may be temporarily limited for gameplay
  • Failure to respond after repeated KYC requests may lead to account suspension

How We Protect Your Information

We take your privacy and security seriously. Your KYC documents are:

  • Stored securely using 256-bit SSL encryption
  • Only accessed by trained, authorized personnel
  • Never shared with third parties, except as required by law
  • Retained only as long as necessary for regulatory compliance (typically 5 years)

For more details, please read our full Privacy Policy.

Tips for Smooth KYC Approval

  • Make sure all details in your documents are clearly visible
  • Use the same name as used in registration (no abbreviations or nicknames)
  • Submit recent documents (not older than 90 days for address proof)
  • Upload files in .JPG, .PNG, or .PDF formats only
  • Respond promptly if the support team requests a resubmission

Need Help With KYC?

Our support team is here to guide you 24/7.

  • 📞 Live Chat: Bottom-right corner of the website
  • 📱 WhatsApp: +91-XXXXXXXXXX
  • 📧 Email: kyc@gold365.com

Final Note

Completing your KYC is safe, secure, and mandatory. It’s the first step toward unlocking fast withdrawals, higher deposit limits, and full platform access — all while protecting your account from fraud or misuse.

👉 Login & Submit KYC